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Adjei, S D (2016) Review of waste management in the UK construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Ahadzie, D K (2007) A model for predicting the performance of project managers in mass house building projects in Ghana, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ahiakwo, O A (2015) Improving construction processes in Nigeria using the Last Planner® system, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Akinsola, A O (1997) An intelligent model of variations' contingency on constructions projects, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Al Neyadi, A (2019) Sustainable and digital strategies for enhancing United Arab Emirates construction industry competiveness, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Al Qasimi, S K H (2019) The impact of implementing heritage elements in contemporary buildings in the United Arab Emirates, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Al Shamsi, H A A (2015) A framework for group leadership in the construction industry in Abu Dhabi, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Al Shamsi, S K (2019) Managing construction projects in the United Arab Emirates to gain competitive advantage, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Alamil, H M (2022) Knowledge sharing within the Kingdom of Saudi Arabia large construction organisations, Unpublished PhD Thesis, , University of Wolverhampton.

Alamri, R (2019) Development of a model for health and safety management in Saudi Arabian oil and gas construction projects, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.

Alhumayn, S A (2018) Developing a framework for BIM implementation in the saudi arabian construction industry, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Ali, A (2018) Development of a framework for sustainable construction waste management: a case study of three major Libyan cities, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alkatheeri, A (2018) An investigative study on the relationship between organizational factors and knowledge management effectiveness in UAE public organizations: the case study of Abu Dhabi, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alketbi, S R (2020) Effective implementation of value engineering in the housing construction programmes of the UAE, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Alosaimi, H (2019) Embedding knowledge management strategies in the Kingdom of Saudi Arabia construction industry, Unpublished PhD Thesis, School of Engineering, University of Wolverhampton.

Alqahtani, F (2017) The relationship between the values of Abu-Dhabi Police and the competencies of their project managers, Unpublished PhD Thesis, , University of Wolverhampton.

Alshihre, F (2018) Development of a framework for client satisfaction in the Saudi construction industry, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Ankrah, N A (2007) An investigation into the impact of culture on construction project performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Bappa Salisu, J (2016) The impact of compensation on public sector construction workers in Jigawa State of Nigeria, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Bashir, A M (2013) A framework for utilising lean construction strategies to promote safety on construction sites, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Braimah, N (2008) An investigation into the use of construction delay and disruption analysis methodologies, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Butkovic, B (2019) A framework for developing 4D level-of-detail on construction projects, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Cheng, J (2008) The impact of strategic decisions on construction client satisfaction: An assessment framework, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Cheung, S O (1998) Project dispute resolution satisfaction of construction clients in Hong Kong, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Chinyio, E (1999) An evaluation of construction clients' needs and preferences, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Dare, F T (2011) A novel methodology for e-learning space design in HEI campuses, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Edwards, D J (1999) A methodology for predicting the total average hourly maintenance cost of tracked hydraulic excavators operating in the UK opencast mining industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ejohwomu, O A (2007) Modelling the supply and demand for construction and building services skills in the Black Country, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Fadiya, O O (2012) Development of an integrated decision analysis framework for selecting ICT-based logistics systems in the construction industry, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Fisher, W H (2017) The use of arbitration in the construction industry in England and Wales: an evaluation of its continuing role following the Arbitration Act 1996, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Gyampoh-Vidogah, R (2002) Improving project administration in the construction industry using EDMS: an integrated IS/IT solution, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Harthi, B A A (2015) Risk management in fast-track projects : a study of UAE construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Heesom, D (2004) An analytical system for space planning on construction sites, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Holt, G (1995) A methodology for predicting the performance of construction contractors, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Hong, X (2002) A comparative study of contractor performance based on Japanese, UK and US construction practice, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Ikpe, E O (2009) Development of cost benefit analysis model of accident prevention on construction projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Jackson, M (2007) Model development for the adoption of technology: electronic commerce in the construction industry, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Kaming, P F (1996) A productivity audit system for construction management in Indonesia, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton .

Kometa, S T (1995) An evaluation of client-generated risks in construction consultancies, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Manase, D (2008) An exploratory study of GIS based analysis of health and safety related information , Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Mante, J (2014) Resolution of construction disputes arising from major infrastructure projects in developing countries: case study of Ghana, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Manu, E (2014) Supply chain management practices in construction and inter-organisational trust dynamics, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Manu, P A (2012) An investigation into the accident causal influence of construction project features, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Moore, N (2013) A model based system for contextual on-site construction planning in augmented reality, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Myzece, D (2015) An investigation into the implementation of the Construction (Design and Management) Regulations in the construction industry, Unpublished PhD Thesis, Faculty of Technology, University of Wolverhampton.

Naim, A A A A (2018) An investigation of building information modelling implementation in KSA, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Nesan, L J (1997) A generic model for effective implementation of empowerment in construction contractor organisations, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Nicholas, J (2000) A risk analysis system for evaluating construction contractors by potential creditors, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Nzekwe-Excel, C (2010) Development of an integrated framework for satisfaction assessment of construction project teams, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Obunwo, C U C (2016) A framework for enhancing project quality and customer satisfaction in government road construction projects in Rivers State, Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Odimabo, O (2016) Risk management system to guide building construction projects in developing countries : a case study of Nigeria, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Okehielem, N (2011) A benchmark for impact assessment of affordable housing, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Okeyinka, O M (2016) The applicability of recycled waste paper as lightweight building materials, Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Olagunju, O A (2014) The development of a framework for sustainable housing delivery in Lagos, Nigeria, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

Olayinka, R A (2015) A knowledge management framework for reducing the cost of poor quality on construction projects, Unpublished PhD Thesis, School of Technology, University of Wolverhampton.

  • Type: Thesis
  • Keywords: interview; knowledge management; quality; questionnaire survey
  • ISBN/ISSN:
  • URL: http://hdl.handle.net/2436/619040
  • Abstract:

    Knowledge management (KM) implementation strategies on construction projects can reap benefits such as improved performance and continuous improvement yet many projects are characterised by inefficiencies, repetition of mistakes and lack of lessons learnt. Poor skills, design changes, errors and omissions contribute to the internal failure cost element of the Cost of Poor Quality (COPQ) while the resultant effect of client dissatisfaction contributes to the external failure cost. COPQ is prevalent regardless of project type and has been found to be over 10% of total project cost in certain cases. While the need to reduce COPQ is definite, it is uncertain what impact KM has in its reduction. The aims of the research therefore are twofold (i) to investigate the impact of KM in reducing COPQ on construction projects (ii) to develop a KM framework for reducing COPQ on construction projects. A mixed method approach was adopted for the research with an exploratory sequential research design utilising both qualitative and quantitative inquiries to address the research aims. Semi-structured interviews and questionnaire survey were selected as the method for qualitative and quantitative data collection respectively. The interviews were conducted with 25 industry experts involved in KM strategies for large construction organisations across UK to obtain data, based on their experiences and expertise on projects, which were then analysed using content analysis. The output from the analysis yielded variables and working hypotheses which were tested through the questionnaire survey. Further data were obtained from 114 survey respondents who have iii been mostly involved in KM initiatives for large construction organisations across UK. The data was analysed using descriptive statistics. From the interpretation of the entire qualitative and quantitative data, it was found that KM can be complex and difficult to manage within organisations and on projects. Although KM was perceived to have positive impact in reducing COPQ, organisations did not, and could not quantify COPQ neither could they measure the extent of the impact of KM on COPQ. Causal links were found between COPQ elements i.e. errors and omissions, design changes and poor skills, contrary to the theoretical suggestion of being mutually exclusive. It was found that KM currently has not been optimised to reduce COPQ due to a number of barriers. Optimising KM to reduce COPQ therefore involves overcoming the barriers as follows: develop performance metrics to assess the impact of KM on COPQ on projects; appoint knowledge champions to facilitate KM activities to reduce COPQ; adopt a positive organisational culture towards KM; allocate adequate time and budget for KM activities on projects; select procurement strategies that support and facilitate KM. A KM framework for reducing COPQ on construction projects was developed as an output of the research and evaluated by industry practitioners. It can be concluded that the optimisation of KM can significantly reduce COPQ. A key recommendation for industry practitioners therefore is to adopt a holistic approach to quantifying COPQ and assessing the impact of KM in reducing COPQ such as the one presented in this research. The research contributes to the body of knowledge in the area of cost reduction, quality improvements and knowledge management on projects.

Oloke, D (2003) Development of a web-based off-highway plant information system, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Perez Jimenez, P A (2019) An investigation into health and safety management by SMEs and the risk of corporate manslaughter prosecution , Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Poon, J L K (2001) Development of a process model for the design stage of building projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Proverbs, D G (1998) A best practice model for high-rise insitu concrete construction based on French, German and UK contractor performance measures, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Reyes Veras, P (2023) Adoption of the big data concept in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Reynoso Vanderhorst, H (2022) A framework for adoption of drones in the Dominican Republic construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Silverio Fernández, M A (2019) Implementation of smart devices in the construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Silverio Rodriquez, A K (2020) Implementation of building information modelling in the Dominican Republic construction industry , Unpublished PhD Thesis, School of Architecture and the Built Environment, University of Wolverhampton.

Singh, S (2021) Stakeholder management within BIM implemented projects in the UK construction industry, Unpublished PhD Thesis, , University of Wolverhampton.

Soetanto, R (2002) Modelling satisfaction for main participants of the construction project coalition: a study of mutual performance assessment, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Sutrisna, M (2004) Developing a knowledge based system for the valuation of variations on civil engineering works, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Talaq, J (2004) Antecedents and consequences of motivation: an examination of motivation as mediator to human and organisational performance, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Tochukwu, M G (2018) The development of 5D BIM framework to facilitate costing in contractor-led projects, Unpublished PhD Thesis, School of Architecture and Built Environment, University of Wolverhampton.

Tsemo, V (2015) An investigation of CSR as a source of corporate political power, Unpublished PhD Thesis, Business School, University of Wolverhampton.

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Wong, C H (2001) A discriminant model for classifying contractor performance on public works projects, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

Wong, C H (2001) Investigation of contractor selection criteria and development of contractor classification model: a UK case, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.

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Zakeri, M (1996) An evaluation of productivity and management practice in the Iranian construction industry, Unpublished PhD Thesis, School of Construction, Engineering and Technology, University of Wolverhampton.

Zhou, W (2009) An investigation into a distributed virtual reality environment for real-time collaborative 4D construction planning and simulation, Unpublished PhD Thesis, School of Engineering and the Built Environment, University of Wolverhampton.